Hebrew Speaking Customer Support Technician

Feladatok: We are looking for an enthusiastic Hebrew Speaking Level 1 Agent to join our Service Desk team in Budapest and as a part of a team provide professional back and front office service function for our client's project - in line with the contractual agreements. Your responsibilities will be the following:As a Customer Support Technician - Level 1 Agent - you will be the first contact of the customers - and you will have to handle incoming phone calls, emails & end-user requests of the productsGive accurate information to customers, who turn to you for technical or general help about the product, understand and investigates root causes of customer inquiriesKeep the user informed and follow-up ongoing casesInvolve your customers - realize and understand their needs, provide posit...