Account Service Expert (English & German)

Feladatok: Supports customers through telephony, email, and chat services; escalates issues quickly when deep, specific skills or other capabilities are required; ability to use knowledge of the client's Agreement Cloud to provide customer resolution and proactive customer recommendationsResponsible for resolving customer issues including complex account, subscription and billing scenarios supporting subscription managementMeet and exceed the client's Customer Support service level goals and KPIsPartner with internal teams (Sales, Billing, etc.) to drive resolution on behalf of the customerProvide critical feedback related to improvements of the product and tools to impact customer experiencePromote the client's products and services to customers and prospective customers via consultative...