Romanian Speaking Complaint Handling Operator

Feladatok: You will be a member of a small however cooperative team that serves the clients of BMW Group Romania.  The main tasks you will be responsible for are dealing with the incoming complaints, inquiries, occasionally investigating complex cases. Furthermore, you are going to also take part in general customer relationship, outgoing call campaigns and handling email and phone requests. (We do not deal with direct sales and cold calls!) Handling incoming complaints, questions and requests via phone, email and chat Recording and administration Gathering further information from the BMW dealer network and competent departments and experts of BMW Group Romania Preparing and submitting customer information responses Managing requests for new and existing services Making outgoing customer...