Monitoring Engineer

Feladatok: Monitoring of the MVNx platformsManaging incident processes and following up on incident resolutionsResponding to incoming requests, via various communication channels (i.e: emails, ticketing tools, instant messaging, phone calls)Being interface to customers and managing the communication flowsEnsuring all work is carried out and documented in accordance with required standards, methods and proceduresWorking collaboratively with local and onsite teamsCollaboration with 1st, 2nd and 3rd level departmentsÜzemmérnök