German Speaking Helpdesk Analyst I.

Feladatok: To offer 1st level IT support to contracted customersTo help end-users by acting as a SPOC in resolving and/or addressing their IT issues and queriesTo provide support through email, chat, ITSM tool or phoneTo support our customers in the respective contracted languagesTo maintain and/or improve customer satisfaction by providing consistent support in relation to the issues presentedTo use and help improving the processes and procedures made available via the Knowledge Base documentation and other work rules or instructions and to efficiently search, identify and use valid solutions from any available sourcesTo constantly monitor and escalate the issues, in accordance with the company processes, to ensure a high degree of customer satisfaction Main responsibilities of the role:D...