Italian-Speaking Technical Support Analyst

Feladatok: Key Tasks and Responsibilities:- Taking ownership of customer issues reported and seeing problems through to resolution.- Researching, diagnosing, troubleshooting, and identifying solutions to resolve hardware / software issues.- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams- Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer.- Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures.- Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction- Assist...