French Speaking Service Desk Agent

Feladatok: Act as a single point of contact for phone calls, chat and emails from users regarding IT issues and queriesTroubleshoot desktop, application related issues on users machine using remote tool Troubleshoot issues on iOS and android devices.Determine and isolate source of computer problems (hardware, software, user access, etc.)Take ownership and responsibility of an issues from start through to a successful resolutionEscalate issues and involve experts wherever required in order to resolve issues as quickly as possibleAdvice end-users on appropriate actions needed.Document resolutions for future reference.Participate in assigned user experience improvement projects and ability to cooperate & work as a team player.Perform other duties as assigned.Record incident resolutions in...