Cem Delivery Engineer

Feladatok: SmartCare CEM (Customer experience Management) platform hardware and software deployment & expansion, 3rd party system integration, system daily maintenance & Issue handling, and customer technical inquiry support.Support CEM use case development for marketing campaign purpose, and help operator to improve service quality, user experience, or DOU / MOU and revenue. Mainly work with SA (Service Architect) focus on extract data from Hadoop database (Spark SQL), analyse data output report support BA (Business Architect) to present to operator, and then follow up the action and evaluating the campaign results, network service quality, or user experience improvements.Hálózati és Rendszermérnök