Application Engineer

Feladatok: Handle and prioritize customer support requests, ensuring proper allocation.Oversee both on-site and online machine installations.Troubleshoot and resolve issues, including bug fixes.Collaborate closely with the Field Service Engineering team and the R&D team.Proactively learn and adapt to new or unfamiliar technologies.Participate in project work focused on developing and improving machine usage and parameters.Utilize Freshdesk and HubSpot (Customer Portals) for customer interactions.Work closely with the business to understand requirements and address challenges. Elvárások: Handle and prioritize customer support requests, ensuring proper allocation.Oversee both on-site and online machine installations.Troubleshoot and resolve issues, including bug fixes.Collaborate closely...