Quality Auditing Analyst With Hungarian - Relocation To Bulgaria

Feladatok: You don't need to be a Social Media expert to apply. Accenture provides comprehensive training and industry expertise to help our employees become trusted marketing advisors!Quality analyst role is responsible for monitoring and evaluating the performance of sales agents to ensure compliance with program standards and client requirements. This role involves analyzing call recordings, providing feedback, and developing strategies to enhance the quality of service and improve sales performance. Responsibilities: Complete quality audits of agent transactions each month per agreed schedule.Provide timely, relevant, and possibly sensitive feedback to agents and their team manager.Create and complete Quality Assurance reports and distribute to stakeholders.Analyze quality results and...