Support Manager Help Desk Analyst

Feladatok: THIS WILL BE YOUR JOB:- Answer contacts promptly and professionally- Provide assistance with inquiries and problems such as software, hardware and network issues- Use problem management and help desk systems (Confluence, Freshdesk, Kanban, etc.)- Troubleshooting via remote access- Manual software test- Provide training to the service technicians of our distributor partners- Represent our company on IT exhibitions Elvárások: THIS WILL BE YOUR JOB:- Answer contacts promptly and professionally- Provide assistance with inquiries and problems such as software, hardware and network issues- Use problem management and help desk systems (Confluence, Freshdesk, Kanban, etc.)- Troubleshooting via remote access- Manual software test- Provide training to the service technicians of our distri...