Technical Support Analyst (French Speaking)

Feladatok: Are you interested in DIY and home manufacturing?We are looking for a proactive, customer-focused Technical Support Analyst to provide technical support, handle product inquiries, and resolve hardware and software issues.The ideal candidate is a confident problem-solver who takes ownership of customer concerns from start to resolution. You are patient, empathetic, highly communicative, and able to remain focused and effective in a fast-paced environment.Responsibilities:Take full ownership of customer-reported issues and ensure timely resolution;Research, diagnose, troubleshoot, and identify effective solutions for hardware and software concerns;Provide prompt, reliable, and accurate information to customers while adapting communication style to their technical level;Follow standard procedures for escalation of unresolved issues to appropriate internal teams;Ensure contact resolution within defined timelines while maintaining high-quality standards in every interaction supporting customer retention efforts;Escalate service-related issues to the correct department in accordance with company processes;Maintain strict compliance with customer Data Privacy and Security policies;Communicate and collaborate positively with team members, customers, and business partners.IT support, Helpdesk

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