Service Desk Agent - Swedish Speaking

Feladatok: Scope of positionThe IT Service Desk Analyst will provide first line technical support to users. The successful candidate will require an aptitude for working with applications / systems to undertake analysis, diagnosis and resolution of user's technical issues, which may range from basic troubleshooting to more complicated technical issues. This role requires strong problem-solving skills, excellent communication abilities, and a customer-focused approach to deliver timely and effective IT support. There may also include a range of administration duties within this role.Act as a single point of contact for phone calls, chat, emails and self-service portal from users regarding IT issues and queriesRecord incident resolutions in the ITSM tool based on user communication via phone...