Technical Support Analyst - French Speaking

Feladatok: "Resolving issues, empowering customers — one solution at a time."A customer-focused role dedicated to delivering fast, reliable technical support while turning challenges into solutions. This position combines problem-solving, clear communication, and a passion for helping customers to ensure every interaction adds value. Take ownership of customer issues and ensure they are resolved efficiently and effectively;Diagnose and troubleshoot hardware and software problems to identify appropriate solutions;Escalate unresolved issues to the appropriate internal teams, following standard procedures;Communicate clearly and professionally with customers, adjusting to their technical level and pace;Provide accurate information about products and services, following established support gui...