It Support Specialist

Feladatok: Purpose of the RoleAspect Energy runs a lean, non-corporate IT environment supporting its Hungarian sites and its operations in Croatia. This role exists to improve core IT infrastructure and end-user support and day-to-day systems operation. The position also safeguards Aspect's compliance with the NIS2 directive, carrying significant responsibility during the company's annual IT audit cycle.Key ResponsibilitiesOperates and maintains the Microsoft-based server and workstation environment (Windows Server, Active Directory, Entra, Intune and Microsoft 365) to keep Hungarian sites running reliably day to day.Improve IT infrastructure operations and work closely with external managed-services contractors.Delivers first- and second-line support to end users across Hungarian sites.(On-site visits when an issue cannot be resolved remotely)Supports the Croatian site's IT needs entirely remotely, coordinating with local contacts to resolve incidents without on-site travel.Monitors and configures network devices (switches, routers, firewalls) at a working level, escalating complex network changes to specialist vendors when required.Manages relationships with external IT vendors and contractors, agreeing scope, tracking service levels, and evaluating the quality of delivered work.Runs preventive maintenance (patching, backups, health checks) across servers and workstations to reduce unplanned downtime.Maintains documentation of systems, configurations and procedures to support audit readiness and knowledge continuity.Contribution to the annual IT audit required under the NIS2 directive, gathering evidence, tracking findings and closing corrective actions.Advises department heads and end users on IT security practices, hardware/software needs and cost-effective technology choices.Coordinates with the US parent company's IT department to align local infrastructure and security practices with group-wide standards.Identifies recurring technical problems and designs system-level fixes instead of repeated manual workarounds, proactively proposing improvements to the IT Manager.Occasional travel is required (approx. 1 per every quarter) to Hungarian sites (Szeged, Lakócsa, Sarkad) for on-site support; Croatia support is remote-only.IT support, Helpdesk

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