Italian Speaking Helpdesk Analyst

Feladatok: Are you passionate about technology and helping people?We're looking for a Italian-Speaking Service Desk Analyst to join our international team and provide first-level IT support to our clients. If you enjoy problem-solving, working with people, and learning new technologies, this role could be a great fit for you. No advanced technical background is required.We welcome recent graduates, career changers, and anyone eager to start or grow their career in IT support!What You'll DoBe the first point of contact for users experiencing IT-related issuesSupport customers via phone, email, chat, and ticketing systemsHelp troubleshoot common hardware, software, and access-related problemsProvide support in ItalianDocument and track incidents in the ticketing systemEscalate more complex issues to specialist teams when neededKeep users informed throughout the resolution processDeliver an excellent customer experience through clear communication and problem-solvingIT support, Helpdesk

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