Training And Quality Manager

Feladatok: Training:Implement, and monitor comprehensive training programs for all hotel departments.Assess staff training needs and collaborate with HODs or Departmental Trainers to create specified training plans.Maintain training records and regularly evaluate the effectiveness of training programs.Provide ongoing feedback, coaching, and mentoring to staff.Recognize and reward staffs who demonstrate outstanding service and commitment to excellence.Quality:Audit hotel departments, ensuring adherence to service protocols and standards.Monitor guest feedback from multiple channels, identifying areas for improvement and implementing corrective actions.Collaborate with HODs to address performance gaps and elevate service delivery.Lead the implementation of guest satisfaction surveys and anal...