Reservation Agent

Feladatok: Process all reservation requests, changes, and cancellations received by phone, or mail.Identify guest reservation needs and determine the reservation request.Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Follow sales techniques to maximize revenue.Input and access data in the reservation system.Follow proper escalation procedures when addressing guest concerns.Handling administrative dutiesMonitoring bookings arriving from other booking portalsRecognizing potential upselling, and business opportunities and forwarding it to the relevant departmentClose cooperation with Sales departmentSzállodaipar