Email Customer Support Representative - Evening Shifts

Feladatok: About the RoleWe are looking for a reliable and customer-oriented Email Customer Support Representative to join our international car rental team. The position involves providing customer support exclusively via email. You will assist customers with car rental-related questions, complaints and unexpected situations, while also supporting the daily work of our rental stations.Main Responsibilities- Managing and monitoring shared company email accounts- Responding to customer enquiries exclusively in writing- Answering questions related to car rental bookings, rental conditions, required documents, payments, deposits, additional fees and other rental-related matters- Handling customer complaints, notifications and requests for clarification in a professional and courteous manner- Assisting customers before, during and after their rental- Guiding customers in unexpected situations, such as delayed arrivals, late vehicle pick-ups or returns, booking-related issues and other changes affecting their rental- Communicating important customer updates to rental stations and relevant internal departments- Following up on open customer cases and ensuring that enquiries are handled within the required timeframe- Providing administrative support to office staff, particularly rental agents- Creating and updating databases, customer records and internal documentation as required- Organising correspondence, documents and electronic filing systems- Performing general administrative and text-processing tasks Elvárások: About the RoleWe are looking for a reliable and customer-oriented Email Customer Support Representative to join our international car rental team. The position involves providing customer support exclusively via email. You will assist customers with car rental-related questions, complaints and unexpected situations, while also supporting the daily work of our rental stations.Main Responsibilities- Managing and monitoring shared company email accounts- Responding to customer enquiries exclusively in writing- Answering questions related to car rental bookings, rental conditions, required documents, payments, deposits, additional fees and other rental-related matters- Handling customer complaints, notifications and requests for clarification in a professional and courteous manner- Assisting customers before, during and after their rental- Guiding customers in unexpected situations, such as delayed arrivals, late vehicle pick-ups or returns, booking-related issues and other changes affecting their rental- Communicating important customer updates to rental stations and relevant internal departments- Following up on open customer cases and ensuring that enquiries are handled within the required timeframe- Providing administrative support to office staff, particularly rental agents- Creating and updating databases, customer records and internal documentation as required- Organising correspondence, documents and electronic filing systems- Performing general administrative and text-processing tasksVevőszolgálat

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