Customer Success Engineer

Feladatok: As the "Customer Success Engineer" within LORIOT you will be responsible for providing technical assistance and support to customers using the LORIOT Network Management System (NMS) and related components, troubleshooting technical issues.You will work closely with other teams, including sales, engineering, and product development, to provide timely and accurate support to customers.Key Responsibilities: Respond to customer inquiries and technical issues in a timely and professional manner.Provide technical guidance and support to customers using our LPWAN platforms.Identify, diagnose, and troubleshoot technical issues related to our platform.Prioritize and manage several open issues at one time.Ability to provide step-by-step technical help, both written and verbal.Work collaboratively with cross-functional teams to resolve complex technical issues.Ensure customer satisfaction by following up with customers to confirm the successful resolution of technical issues.Support the creation of technical documentation and user manuals.Stay up-to-date with industry trends and emerging technologies related to LPWAN and IoT.Work closely with the product and development team to raise missing features, product issues and bugs.Participate in improving detailed technical and functional documentation. Elvárások: As the "Customer Success Engineer" within LORIOT you will be responsible for providing technical assistance and support to customers using the LORIOT Network Management System (NMS) and related components, troubleshooting technical issues.You will work closely with other teams, including sales, engineering, and product development, to provide timely and accurate support to customers.Key Responsibilities: Respond to customer inquiries and technical issues in a timely and professional manner.Provide technical guidance and support to customers using our LPWAN platforms.Identify, diagnose, and troubleshoot technical issues related to our platform.Prioritize and manage several open issues at one time.Ability to provide step-by-step technical help, both written and verbal.Work collaboratively with cross-functional teams to resolve complex technical issues.Ensure customer satisfaction by following up with customers to confirm the successful resolution of technical issues.Support the creation of technical documentation and user manuals.Stay up-to-date with industry trends and emerging technologies related to LPWAN and IoT.Work closely with the product and development team to raise missing features, product issues and bugs.Participate in improving detailed technical and functional documentation.Ügyfélszolgálat, Ügyfélkapcsolat vezető

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