Senior Operations Manager

Feladatok: Coordinating and supervising daily operational activities to ensure smooth and efficient service deliveryWorking alongside operational, logistics, and customer service teams, providing guidance and support in their daily tasksHandling operational requests, customer inquiries, administrative tasks, and service-related issuesMaintaining regular communication with international airline clients, service providers, and business partners via email, phone, and online communication platformsMonitoring service performance and ensuring compliance with internal operational and quality standardsManaging customer escalations, complaints, and operational challengesMonitoring key operational performance indicators (KPIs) and preparing regular reportsIdentifying opportunities to improve operational workflows and service qualitySupporting the implementation of new operational processes, systems, and internal projectsCoordinating with other departments to ensure effective communication and cooperationAssisting with the onboarding and training of new team membersPreparing operational summaries, reports, and presentations for managementSupporting continuous improvement of customer service and operational performance Elvárások: Coordinating and supervising daily operational activities to ensure smooth and efficient service deliveryWorking alongside operational, logistics, and customer service teams, providing guidance and support in their daily tasksHandling operational requests, customer inquiries, administrative tasks, and service-related issuesMaintaining regular communication with international airline clients, service providers, and business partners via email, phone, and online communication platformsMonitoring service performance and ensuring compliance with internal operational and quality standardsManaging customer escalations, complaints, and operational challengesMonitoring key operational performance indicators (KPIs) and preparing regular reportsIdentifying opportunities to improve operational workflows and service qualitySupporting the implementation of new operational processes, systems, and internal projectsCoordinating with other departments to ensure effective communication and cooperationAssisting with the onboarding and training of new team membersPreparing operational summaries, reports, and presentations for managementSupporting continuous improvement of customer service and operational performance Logisztika támogatás; Logisztikai ügyintéző, adminisztrátor; Online ügyfélszolgálat

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