Associate Technical Support - Swedish
Cég neve: Tech Mahindra Limited Magyarországi Fióktelepe
Munkavégzés helye: Budapest
Munkavégzés helye: Budapest
Aktiválás dátuma: 2024-10-21
Állás bemutatása
Feladatok: ResponsibilitiesRole OutlineWorking within one of the organization's campaigns the successful candidate will be responsible for providing comprehensive Voice and Email support to its Customers. This will range from offering end user support to co-ordination with vendors, client problem management team & other teams while delivering a high level of customer service and quality of service. Key ResponsibilitiesVoice Support & Email technical support to ensure closure as per ITIL Incident Management process.Follow-up/ update ticket for every call to ensure timely closure.Call ownership, drive to resolution and communication with customers.Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.Telepho...