Associate Technical Support - Italian/Arabic/Turkish

Feladatok: 1. Scope of positionThe IT Service Desk Analyst will provide first line technical support to users. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of user's problems, which may range from straightforward to more complicated technical issues. There is also a range of administration duties within this role.2. Key responsibilitiesAct as a single point of contact for phone calls, chat and emails from users regarding IT issues and queriesRecord incident resolutions in the Help Desk tool based on user communication via phone, email, chat etc.Ensure that issues are resolved within ticket life cycleCo-ordination between users and resolver groups (if necessary)Incident handling and escalation managem...