Application Support Officer

Feladatok: You will provide support in the implementation and monitoring of the SLA (service level management process)Diagnose problems based on the analysis of detected irregularities and manage the process of their solution (problem management process)Grant, modify and withdraw allowances and access rights to IT systems according to the approved scope of responsibilities based on the accepted user requests (request fulfilment process)Perform administrative activities for IT solutions (IT application maintenance process and deployment management process)Participate in trainings on the operation / utilisation of applications and company business systemsCo-operate with Suppliers with regard to the solution of incidents related to business applicationsCreate and update technical documentatio...