Service & Transport Teamleader

Feladatok: Managing International Customer Relations - Continuous communication with customers via phone, email, and online platformsTechnical Troubleshooting and Support - Identifying customers technical issues, providing immediate solutions, and escalating if necessaryProactive Customer Support - Providing advice and assistance regarding the use of products or services, as well as analyzing customer needsDocumentation and Reporting - Recording customer interactions, troubleshooting processes, and solutions in internal systemsCollaboration with Internal Teams - Communicating with technical, manufacturing, and quality assurance departments to efficiently handle customer requests and issuesProcess Improvement and Feedback - Collecting and analyzing customer feedback to enhance service quali...