Romanian Speaking Service Desk Agent

Romanian Speaking Service Desk Agent Description We are looking for an enthusiastic Romanian Speaking Level 1 Agent to join our Service Desk team in Budapest and as a part of a team provide professional back and front office service function for our client's project - in line with the contractual agreements. Your responsibilities will be the following: As a Customer Support Technician - Level 1 Agent - you will be the first contact of the customers - and you will have to handle incoming phone calls, emails & end-user requests of the products Give accurate information to customers, who turn to you for technical or general help about the product, understand and investigates root causes of customer inquiries Keep the user informed and follow-up ongoing cases Involve y...