Product Specialist

As an IT Product Specialist at Asura, you will play a pivotal role in ensuring the overall quality of our applications and providing the best possible customer experience. You will be a crucial part of our engineering team, responsible for addressing technical issues, troubleshooting problems, and actively involved within the internal quality assurance processes. Product Specialist Tasks Technical Support: Provide timely and effective technical support to resolve software issues, ensuring minimal downtime for our users Customer Experience: Prioritize delivering an exceptional customer experience by empathetically addressing user inquiries and concerns, always striving to exceed their expectations Problem Solving: Identify, troubleshoot and resolve IT-related problems efficiently...