Lead Incident Manager With German And English

Lead Incident Manager with German and English Job Description Take the lead in addressing crisis situations in a 24/7 operational environment Assist in resolving critical (P1), complex, and multiple customer incidents, involving all relevant parties Support communication efforts with top management and clients regarding incident resolution strategies Collaborate effectively with various units/parties involved in incident resolution efforts Participate in optimizing and executing handover procedures towards Problem Management Contribute to the development and execution of strategies to prevent incident occurrences Assist in managing and optimizing IT incident, knowledge, and quality processes Contribute to lessons learned and training processes, including documentation creat...