Junior/ Specialist It Support Specialist With German - Hybrid Work Model (M/F)

Feladatok: Act as the initial point of contact for end users via phone and email.Diagnose basic technical issues and provide first-line resolutions.Create and categorize support tickets, ensuring correct priority levels.Escalate more complex incidents to specialized support teams.Follow up on open cases and coordinate with relevant stakeholders.Ensure proper incident closure once the problem is resolved. Elvárások: Act as the initial point of contact for end users via phone and email.Diagnose basic technical issues and provide first-line resolutions.Create and categorize support tickets, ensuring correct priority levels.Escalate more complex incidents to specialized support teams.Follow up on open cases and coordinate with relevant stakeholders.Ensure proper incident closure once the problem is resolved.IT support, Helpdesk; Ügyféltámogatás, Adminisztráció

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