German& English Speaking Senior Process Manager

German& English Speaking Senior Process Manager Tasks: Availability of Event Response Procedures Ensure and review the quality Manages and coordinates the day-to-day Knowledge Management processes and activities Train the Knowledge Contributors Review the Knowledge articles (in case Approval workflow) Defines knowledge categories Encourages Knowledge Users to leave feedbacks Search for Ping - Pong Incidents in SNOW. Indication for missing or wrong Event Response procedures. Adaptation of thresholds. Regular check of incidents in SNOW. Many tickets for the same reason and same server is an indication for unreasonable thresholds. Ticket Resolution has to be checked. Reduction of incidents based on events. Check of resolutions in SNOW. "Irrelevant" alarm Understand cus...