German-Speaking Technical Support Analyst

Feladatok: Interested in Smart Homes and Green Energy?As a Technical Support Analyst, you'll be on the front line helping German-speaking customers get the most out of their devices. This isn't just about answering calls — it's about problem-solving, educating, and leaving each customer feeling genuinely supported.Location: Budapest/DebrecenWork Mode: Onsite, hybrid after probationWorking Hours: 8:30 - 17:30Employment type: Full-time, 40 hours / weekWhat You'll Be DoingRespond to customer inquiries via phone, chat, and email with professionalism and clarityTroubleshoot and resolve hardware/software issuesEscalate unresolved issues to internal teams following structured processesTake full ownership of the customer journey — from first question to full resolutionMaintain accurate case logs and comply with data security and privacy policiesCommunicate effectively with colleagues and contribute to a positive team environment Elvárások: Interested in Smart Homes and Green Energy?As a Technical Support Analyst, you'll be on the front line helping German-speaking customers get the most out of their devices. This isn't just about answering calls — it's about problem-solving, educating, and leaving each customer feeling genuinely supported.Location: Budapest/DebrecenWork Mode: Onsite, hybrid after probationWorking Hours: 8:30 - 17:30Employment type: Full-time, 40 hours / weekWhat You'll Be DoingRespond to customer inquiries via phone, chat, and email with professionalism and clarityTroubleshoot and resolve hardware/software issuesEscalate unresolved issues to internal teams following structured processesTake full ownership of the customer journey — from first question to full resolutionMaintain accurate case logs and comply with data security and privacy policiesCommunicate effectively with colleagues and contribute to a positive team environmentIT support, Helpdesk; Informatikai támogatás; Ügyféltámogatás, Adminisztráció

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