Italian-Speaking Technical Support Analyst

Feladatok: Smart Mobility Industry | Hybrid after trainingDo you speak Italian and English and enjoy solving technical problems?Join our international Technical Support team and support customers of one of the world's leading smart mobility brands. You'll help users with products such as electric scooters, mobile applications, Bluetooth connectivity, and connected devices.What you'll doProvide customer support in Italian and English via phone, chat, and email/ticketsTroubleshoot issues related to mobile applications, Bluetooth, connectivity, and smart devicesGuide customers through product features and functionalitiesTake ownership of customer cases from first contact to resolutionEscalate more complex technical cases when necessaryMaintain accurate documentation of customer interactionsIT support, Helpdesk; Telefonos ügyfélszolgálat; Ügyféltámogatás, Adminisztráció

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