German Speaking Service Coordinator

German speaking Service Coordinator Leírás Our partner is a growing SSC, which would like to extend its Customer Service site. We are looking for candidates with strong German and English language skills to join their team. German speaking Service Coordinator Feladatok Being the Single Point of Contact between End users and Onsite Engineers. Understanding and supporting the End-to-End Product Management Lifecycle Use of IT Service Management tools including Order Management, Asset Data Handling, Appointment scheduling with End users Quality check and processing of incoming requests and incidents via ticketing tools, mailbox, and phone based on predefined Knowledge Base documents and work instructions Within delivery keeping the agreed service levels Maintaining and improving customer...