German Speaking Service Coordinator
Cég neve: Trenkwalder Magyarország
Munkavégzés helye: Budapest
Munkavégzés helye: Budapest
Aktiválás dátuma: 2024-10-18
Állás bemutatása
German speaking Service Coordinator
Leírás
Our partner is a growing SSC, which would like to extend its Customer Service site.
We are looking for candidates with strong German and English language skills to join their team.
German speaking Service Coordinator
Feladatok
Being the Single Point of Contact between End users and Onsite Engineers.
Understanding and supporting the End-to-End Product Management Lifecycle
Use of IT Service Management tools including Order Management, Asset Data Handling, Appointment scheduling with End users
Quality check and processing of incoming requests and incidents via ticketing tools, mailbox, and phone based on predefined Knowledge Base documents and work instructions
Within delivery keeping the agreed service levels
Maintaining and improving customer...