German Speaking Helpdesk Analyst I.

Feladatok: As a Helpdesk Analyst I, your primary responsibilities include: Acting as the first point of contact (SPOC) for end-users, providing support for IT-related issuesDelivering technical assistance via email, chat, phone, and ITSM toolsSupporting customers in the contracted languages (English and German)Troubleshooting and resolving common IT issues, including software, hardware, and network problemsUsing automated diagnostic tools and internal documentation to identify and apply solutionsAccurately logging issues, progress, and outcomes using helpdesk and ticketing systemsEscalating complex or unresolved issues to internal or external resolver teams as neededMaintaining and improving customer satisfaction by providing consistent, high-quality serviceAdhering to internal processes a...