French-Speaking Helpdesk Analyst I.

Feladatok: Are you passionate about IT and customer support? We're looking for a Service Desk Analyst to join our team and provide first-level technical assistance to our clients. If you enjoy problem-solving, working with people, and thrive in a multilingual, dynamic environment — this role is for you!What You'll DoAct as the first point of contact (SPOC) for end-users with IT-related issuesProvide support via phone, email, chat, and ITSM toolsTroubleshoot and resolve common hardware, software, and network problemsDeliver support in English and FrenchUse internal documentation and diagnostic tools to resolve issues or escalate appropriatelyAccurately log incidents, progress, and resolutions in the ticketing systemCollaborate with resolver teams to ensure timely issue resolutionMaintain a...