English-Speaking Technical Support Analyst

Feladatok: Turn Tech Support Into Something That Matters!Looking for more than just a job? Join transcosmos Europe and support a game-changing brand in the world of portable power and sustainable technology. These aren't ordinary products — they're smart, solar-ready solutions helping people stay connected wherever life takes them.As a Technical Support Analyst you'll be the go-to expert for the users who rely on this innovative tech every day. You won't just be answering questions — you'll be powering adventures, solving real-world problems, and making sure customers feel confident using cutting-edge energy solutions.Technical details about the position:Working hours: 8:30-17:00, included 1 hour breakEmployment type: Full-time, 40 hours / weekBase location: Debrecen, Vezér strt. 39. (Tudáspark), 4032 HungaryWhat You'll Be Doing Respond to customer inquiries via phone and email with professionalism and clarityTroubleshoot and resolve issues related to charging, solar connectivity, mobile app usage, and moreGuide customers through product features and best practicesEscalate technical issues following structured processesOwn the customer journey from first contact to final resolutionLog all interactions accurately and ensure compliance with privacy and security standardsCollaborate with your team to deliver exceptional support Elvárások: Turn Tech Support Into Something That Matters!Looking for more than just a job? Join transcosmos Europe and support a game-changing brand in the world of portable power and sustainable technology. These aren't ordinary products — they're smart, solar-ready solutions helping people stay connected wherever life takes them.As a Technical Support Analyst you'll be the go-to expert for the users who rely on this innovative tech every day. You won't just be answering questions — you'll be powering adventures, solving real-world problems, and making sure customers feel confident using cutting-edge energy solutions.Technical details about the position:Working hours: 8:30-17:00, included 1 hour breakEmployment type: Full-time, 40 hours / weekBase location: Debrecen, Vezér strt. 39. (Tudáspark), 4032 HungaryWhat You'll Be Doing Respond to customer inquiries via phone and email with professionalism and clarityTroubleshoot and resolve issues related to charging, solar connectivity, mobile app usage, and moreGuide customers through product features and best practicesEscalate technical issues following structured processesOwn the customer journey from first contact to final resolutionLog all interactions accurately and ensure compliance with privacy and security standardsCollaborate with your team to deliver exceptional supportTelefonos ügyfélszolgálat

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