Dutch Speaker Otc Representative

Feladatok: The primary responsibility of this position is to deliver day-to-day activities related to Order-to-Cash (OTC) lifecycle, ensuring accurate, timely, and compliant execution of customer-related activities. This role acts as a critical link between internal teams and customers, driving operational excellence and customer satisfaction through the following key contributions:Process and manage customer orders from order entry through invoicing.Review quotations, pricing, contracts, and payment terms according to company guidelines.Maintain accurate customer master data and support contract administration.Coordinate with internal stakeholders to resolve order, delivery, stock, and invoicing issues.Communicate with customers regarding their orders and provide timely support throughout the order lifecycle.Process order changes, cancellations, and credit-related requests following established procedures.Monitor service levels and identify potential risks or issues, escalating when needed.Support continuous improvement initiatives to help optimize processes and enhance the customer experience.Contribute to a collaborative team environment by participating in knowledge sharing, training, and team initiatives.Ügyféltámogatás, Adminisztráció; Vevőszolgálat

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