Romanian-Speaking Customer Support Specialist

Feladatok: We are strengthening the customer support behind our Romanian market and are looking for a Romanian-speaking Customer Support Specialist to join our Budapest team. You will be the friendly, competent voice our Romanian optical-retail customers reach when they need help with Clearvis.io — on the phone, by email, and over chat (WhatsApp / Viber).You will start on first-line (L1) support: understanding what the customer needs, solving it from our documentation, acting in the subscription on their behalf, and documenting everything cleanly in our ticketing system. Our goal is to grow you into second-line (L2) support — reading logs, running vetted database queries, adjusting built-in templates, building custom reports, and filing precise bug reports to our development team. If you already arrive with that technical confidence, even better.What You'll Work WithCustomers: Romanian optical retail chains and independent stores using Clearvis.io.Channels: phone, email, and chat (WhatsApp / Viber), all tracked as tickets in Freescout.Internal stack: Clearvis.io (our own product), our documenation, company handbook, and — as you move toward L2 — the subscription databases, logs, and Linux console.Team: Small and hands-on. You will work alongside our Romanian L1 colleague and our L2/L3 engineers, who back you up on anything that needs deeper access.Our Support ModelL1 (where you begin): handle calls and messages, answer usage questions, act in the subscription for the customer, restart subscriptions, change parameters, view and edit package and billing settings. No database or source-code access.L2 (where you grow): everything L1 can do, plus read/write access to the subscription database, subscription and datagate logs, remote datagate login, editing built-in templates, building custom reports, and writing bug reports for development. Elvárások: We are strengthening the customer support behind our Romanian market and are looking for a Romanian-speaking Customer Support Specialist to join our Budapest team. You will be the friendly, competent voice our Romanian optical-retail customers reach when they need help with Clearvis.io — on the phone, by email, and over chat (WhatsApp / Viber).You will start on first-line (L1) support: understanding what the customer needs, solving it from our documentation, acting in the subscription on their behalf, and documenting everything cleanly in our ticketing system. Our goal is to grow you into second-line (L2) support — reading logs, running vetted database queries, adjusting built-in templates, building custom reports, and filing precise bug reports to our development team. If you already arrive with that technical confidence, even better.What You'll Work WithCustomers: Romanian optical retail chains and independent stores using Clearvis.io.Channels: phone, email, and chat (WhatsApp / Viber), all tracked as tickets in Freescout.Internal stack: Clearvis.io (our own product), our documenation, company handbook, and — as you move toward L2 — the subscription databases, logs, and Linux console.Team: Small and hands-on. You will work alongside our Romanian L1 colleague and our L2/L3 engineers, who back you up on anything that needs deeper access.Our Support ModelL1 (where you begin): handle calls and messages, answer usage questions, act in the subscription for the customer, restart subscriptions, change parameters, view and edit package and billing settings. No database or source-code access.L2 (where you grow): everything L1 can do, plus read/write access to the subscription database, subscription and datagate logs, remote datagate login, editing built-in templates, building custom reports, and writing bug reports for development.Személyes ügyfélszolgálat

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