Customer Solutions Specialist - English Speaking

Feladatok: Customer Solutions Specialist - English SpeakingDebrecen | On-site | Full-timeReady to turn problem-solving into a career?Do you enjoy helping people, finding solutions and communicating in English every day? Are you comfortable working in a fast-paced, international environment where no two customer conversations are exactly the same?We are looking for an English-speaking Customer Solutions Specialist to join our team in Debrecen.Whether you already have Customer Service experience or are looking to build your career in an international environment, this could be your next step.What will you do?As a Customer Solutions Specialist, you will be one of the first points of contact for customers and partners. Your goal is simple: understand the problem, find the right solution and provide a professional customer experience.Your daily responsibilities will include:Handling customer and partner enquiries via phone and emailProviding customer service and first-line technical supportTroubleshooting issues and investigating queries when the solution is not immediately availableProviding clear and accurate information about products and servicesFollowing up on ongoing cases and keeping customers informed about their progressEscalating more complex issues to the appropriate team when necessaryKeeping customer and case information accurate and up to dateWorking closely with colleagues and other support teamsFollowing internal processes, quality standards, and data privacy requirementsTelefonos ügyfélszolgálat

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