Customer Service Representative

Feladatok: Support the Field Accounts Lifestyle Cluster Central department.Responsible for day-to-day operational and account-related activities for the customer portfolio assigned by the supervisor.Process customer requests for the assigned Field Accounts Lifestyle portfolio in HU, including product listing data, delivery notes, shipment notifications to stores and care instruction requests.Handle claims related to delivered products and undelivered shipments as backup support.Ensure timely, accurate and complete data maintenance in SAP, including customer orders and deliveries.Process customer returns for the assigned customer portfolio.Prepare and process detailed product listing data for seasonal collections and the MyPuma.Biz platform.Maintain and administer customer master data in SAP, including creation, editing, blocking, matching and data cleansing.Maintain pricing conditions and discounts at customer and customer-item level.Support the preparation of sell-in activities for the assigned customer portfolio.Process and duplicate pre-orders for the assigned customer portfolio.Process reorder requests for the assigned customer portfolio.Handle FTS requests, including product availability checks and order placement, as backup support.Monitor stock levels in the system and resolve negative stock positions affecting customer orders, as backup support.Manage discontinued items, including reporting, removal from orders, replacement coordination and reorder processing, as backup support.Cooperate with internal departments to ensure a high level of customer service.Propose and implement customer-focused and internal process improvements.Participate in meetings and events assigned by the supervisor, both domestically and internationally.Provide regular reporting to the supervisor.Complete tasks assigned by the supervisor. Elvárások: Support the Field Accounts Lifestyle Cluster Central department.Responsible for day-to-day operational and account-related activities for the customer portfolio assigned by the supervisor.Process customer requests for the assigned Field Accounts Lifestyle portfolio in HU, including product listing data, delivery notes, shipment notifications to stores and care instruction requests.Handle claims related to delivered products and undelivered shipments as backup support.Ensure timely, accurate and complete data maintenance in SAP, including customer orders and deliveries.Process customer returns for the assigned customer portfolio.Prepare and process detailed product listing data for seasonal collections and the MyPuma.Biz platform.Maintain and administer customer master data in SAP, including creation, editing, blocking, matching and data cleansing.Maintain pricing conditions and discounts at customer and customer-item level.Support the preparation of sell-in activities for the assigned customer portfolio.Process and duplicate pre-orders for the assigned customer portfolio.Process reorder requests for the assigned customer portfolio.Handle FTS requests, including product availability checks and order placement, as backup support.Monitor stock levels in the system and resolve negative stock positions affecting customer orders, as backup support.Manage discontinued items, including reporting, removal from orders, replacement coordination and reorder processing, as backup support.Cooperate with internal departments to ensure a high level of customer service.Propose and implement customer-focused and internal process improvements.Participate in meetings and events assigned by the supervisor, both domestically and internationally.Provide regular reporting to the supervisor.Complete tasks assigned by the supervisor.Adminisztrátor, Dokumentumkezelő; Ügyféltámogatás, Adminisztráció; Vevőszolgálat

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