Customer Contact & Review Collection Specialist

Feladatok: We are looking for a friendly, confident, and detail-oriented team member to connect with our customers, encourage them to share their experiences, and invite them to leave reviews. Communication will mainly take place over the phone, but also via WhatsApp and email. We are looking for someone who communicates professionally across all channels, with a positive attitude, excellent communication skills, and a strong customer-focused approach.What You'll DoMake a high volume of outbound calls to customers daily, maintaining a friendly and professional approach.Communicate with customers via phone, WhatsApp, and email, ensuring clear, polite, and effective communication.Encourage satisfied customers to share their experiences by leaving online reviews.Accurately record the outcome of each interaction, including reviews submitted, declined requests, and follow-ups required.Follow established communication guidelines, scripts, and response times while consistently meeting daily performance targets.Contribute to improving customer satisfaction and strengthening our company's online reputation.  Elvárások: We are looking for a friendly, confident, and detail-oriented team member to connect with our customers, encourage them to share their experiences, and invite them to leave reviews. Communication will mainly take place over the phone, but also via WhatsApp and email. We are looking for someone who communicates professionally across all channels, with a positive attitude, excellent communication skills, and a strong customer-focused approach.What You'll DoMake a high volume of outbound calls to customers daily, maintaining a friendly and professional approach.Communicate with customers via phone, WhatsApp, and email, ensuring clear, polite, and effective communication.Encourage satisfied customers to share their experiences by leaving online reviews.Accurately record the outcome of each interaction, including reviews submitted, declined requests, and follow-ups required.Follow established communication guidelines, scripts, and response times while consistently meeting daily performance targets.Contribute to improving customer satisfaction and strengthening our company's online reputation. Személyes ügyfélszolgálat; Vevőszolgálat; Online ügyfélszolgálat

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