Contact Center Operator Romanian

Feladatok: You will be a member of a small however cooperative team that serves the clients of BMW Group Romania. Your duties will include dealing with the incoming email and phone requests, inquiries and complaints. You will also have administrative, investigating and summarizing tasks along with preparing response emails.Furthermore, you are going to also take part in general customer relationship and outgoing call campaigns.(We do not deal with direct sales and cold calls!)Handling incoming questions and requests via phone, email and chatrecording and administrationgathering further information from the BMW dealer network and competent departments and experts of BMW Group Romaniapreparing and submitting customer information responsesmanaging requests for new and existing servicesproviding sales consultations to interested customersMaking outgoing customer service calls, such asdata clarification, customer satisfaction and event-related callslead request handling and follow-up calls Elvárások: You will be a member of a small however cooperative team that serves the clients of BMW Group Romania. Your duties will include dealing with the incoming email and phone requests, inquiries and complaints. You will also have administrative, investigating and summarizing tasks along with preparing response emails.Furthermore, you are going to also take part in general customer relationship and outgoing call campaigns.(We do not deal with direct sales and cold calls!)Handling incoming questions and requests via phone, email and chatrecording and administrationgathering further information from the BMW dealer network and competent departments and experts of BMW Group Romaniapreparing and submitting customer information responsesmanaging requests for new and existing servicesproviding sales consultations to interested customersMaking outgoing customer service calls, such asdata clarification, customer satisfaction and event-related callslead request handling and follow-up callsTelefonos ügyfélszolgálat

A jelentkezés a partnerünk weboldalán keresztül történik