Collection Specialist

Feladatok: Aim of the position:The Collection Specialist is responsible for managing the performance of the assigned customer account group and mitigating related financial risks. This includes ensuring that payments for customer invoices are received on time and in the correct amount, investigating discrepancies, and resolving any payment issues.This role requires working afternoon shifts Mon-Fri from: 2:30 PM to 11:00 PMTasks:Initiating collection actions via phone and email Identifying potential risks affecting incoming paymentsReviewing customer accounts to identify discrepancies, adjustments, or missed payments, and initiating issue resolutionTracking actions and updating customer records to document contact dates, issues, and resolutions, and scheduling follow-upsAttending to urgent emails for live shipmentsResponding to payment-related customer claimsProviding statements, invoice copies, and supporting documentation to customersParticipating in projectsCollaborating with Sales, Operations, Treasury, Accounts Payable, and Cash Application teamsPerforming any other activities that contribute to the reduction of outstanding customer balances, elimination of aged debt, improvement of customer satisfaction, and enhancement of processesPerforming all other tasks assigned by the immediate supervisorCash management; Pénzügyi asszisztens, Munkatárs; Követelés kezelés, Behajtás

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