Wfm Capacity Planning Analyst

Feladatok: As a WFM Planner, you will play a crucial role in supporting our operational teams. You will be responsible for forecasting future workload and determining the optimal headcount required to provide exceptional customer support whilst ensuring our processes and costs scale globally with the company's rapid growthThis role is for you if you are passionate about operational efficiency by ensuring that we have the right people with the right skills in the right place at the right time while also having experience managing stakeholders and a strong understanding of operational teams and processes.Your Mission:Forecasting & Planning:Create and maintain long-term capacity plans(12-18 months rolling), ensuring alignment with defined service-level agreements.Develop scenario models t...