Technical Support Representative - German Speaking

Feladatok: Key responsibilities- Act as a single point of contact for phone calls (primary), chat and emailsfrom users- Assist customers with basic, how to, account, portals, etc related inquiries- Coordinate with customers to track their details, navigate users to accuratelyenter their data in the portals/applications- Responsible for maintaining a high level of professionalism with customersand establishing a positive rapport with every contact.- Excellent communication skills, able to communicate well with internal andexternal contacts- Collect, verify and record information provided from the contact in order toaccurately and quickly deliver solutions- Identifying correct knowledgebase article(s) to use in performing necessarysteps to restore service- Create/Update/resolve/document inci...