Technical Support Engineer / Technical Support Specialist

Feladatok: Technical Support: Providing expert level technical product support, including instrument, software, and application troubleshootingManaging internal and external customer inquiries about product features and capabilitiesPerforming diagnostics testing, enacting repairs, performing test and calibration routines on instrumentsAccurately logging all customer interaction with the CRM and identifying all associated failure modes for quality reportingClosing 80% or > of all customer Cases within 10 days or lessAssisting with Return Material Authorization (RMA) processing customer and ITP shipments Customer Service Excellence: Handling queries to meet customer expectations with urgency and professionalismDeveloping and maintaining positive relationships with customers and ITPsActive...