Team Leader Customer Service

Feladatok: MissionLead and develop the Customer Service Team to ensure excellent delivery service, operational efficiency, and a strong customer focused culture. Drive continuous improvement, support day-to-day operations, and act as the central coordination point between customers, internal departments, and regional stakeholdersKey ResponsibilitiesLead, coach, motivate and develop the Customer Service Team to ensure high performance and engagementOversee daily operations and workload planning, ensuring timely handling of inquiries, orders, complaints and escalationsMonitor adherence to processes, service levels, and policies defined by Customer Service ManagementOrganize team meetings, performance reviews, and provide continuous on-the-job training and feedbackEnsure back-up structures an...