Team Lead- Technical Support - German

Feladatok: Activation & Technical SupportPerform hands‑on activation of charging stations, ensuring proper configuration, connectivity, and validation.Troubleshoot activation issues involving hardware, firmware, networking, or backend systems.Support installers and partners during commissioning, providing guidance and best practices.Ensure all activation tasks meet 's quality and compliance standards.Handle and resolve customer tickets and calls in English, especially during peak load, escalations, or staffing gaps. Team Leadership & OperationsManage day-to-day operations including scheduling, queue management, workload distribution, and adherence to SLAs.Conduct regular coaching sessions, performance reviews, and skill development plans for team members.Act as the first point of e...