Swedish Speaking Service Desk Agent

Feladatok: Role Outline Working within one of the organisation's campaigns the successful candidate will be responsible for providing comprehensive Voice and Email support to its Customers. This will range from offering end user support to co-ordination with vendor, client problem management team & other teams whilst delivering a high level of customer service and quality of service. Key ResponsibilitiesVoice Support & Email technical Support to ensure closure as per ITIL Incident Management process.Follow-up/ update ticket for every call to ensure timely closure.Call ownership, drive to resolution and communication with customer.Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.Telephonic support to E...